Do you accept return?
Yes. We accept returns on all unused items within 15 days of the shipment arrival.
What do I do if I want to return?
If you want to return an item for your order, please e-mail us at [email protected] to let us know what you want to return. If you can let us know why you want to return the items that would be awesome so that we can work on addressing the issues that caused the return. We will then respond to you with our return address. If you can also include your Order Number in your return shipment that would be awesome too!
What is the condition of returning item(s)?
Please note we only accept returning with original, unused item(s) with tags and labels as provided. It should be something that we can re-sell.
How about the return shipping fee?
The shipping fee for returning a product is paid at your own expense.
How long does it take for refund processing?
Once we receive your item(s), we will send you an notification email. We will review the return package and processing a refund within 1-5 business days. We will inform you by email as soon as refund has been sent back to your payment method (Paypal, credit card…)
If you missed the deadline 15 days, but still want to return the item?
We are very sorry that we cannot accept return in this case due to the payment system that prevent us to send payment back to sender after 15 days.