Common queries answered

Frequently asked Questions

After purchased, order takes about 1-2 days for processing (packing, handling) and then ship. Transit time normally about 4 to 21 days to reach your location

We will send you an email to notify the new status of your order and a link that you can track the status of your order, the current location with updated information from courier.

We will send you an email to notify the new status of your order and a link that you can track the status of your order, the current location with updated information from courier.

You can email us to: [email protected] or contact us via contact form on the right hand of this page.

Please refer to the case change your shipping address

We use many couriers and international transportation services to ensure coverage 200 countries and terrorities. If you are outside of our reach, we will contact you.

We will try the best to combine all of your items in one package. 

Normally your items will be shipped from nearest warehouse. For example if you are in US, we will ship from US warehouse. 

But sometimes, when stock level in your nearest warehouse is not enough, we have to ship from other locations. Therefore your items could arrive in more than one package

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